Handy hints for shopping on my site
There are a probably a few routes to finding what you are looking for, but the easiest way is to click on the ‘Prints for Sale’ swatch in the main menu across the top of the page, and choose from one of the drop-down categories that appears. If you’re not sure what you’re looking for, there is an option to ‘browse all’ - but, be warned, there’s quite a lot to see!
If you are looking for something in particular - perhaps a painting you have seen, or a picture that includes a specific subject matter or theme, try using the Search box at the top left of every page. You can enter the title of a painting here, or a keyword or two. Beware though, that the success of a keyword search will depend on our terms matching! Don't forget, if you can't find what you're looking for, you can always contact me to see if I have a painting that meets your needs!
Most of my artwork is available in a number of different formats, details of which are below. ALL prints, canvasses and posters are designed, painted and packaged at my studio in Somerset. All are digitally-printed on 300gsm cardstock, all are titled and signed, and Limited Edition prints are also numbered. I am also happy to personalise your purchase for you on request, regardless of whether you choose a print, canvas, or the original!
UNMOUNTED PRINTS of all sizes are wrapped in tissue paper and posted to you in a strong cardboard tube.
MOUNTED PRINTS are mounted in a champagne-coloured mount either 12"x 16" / 30.5 x 40.6cm or 14” x 18” / 35.5cm x 45.5cm or 16” x 20” / 40cm x 50cm, depending on the size of the print ordered. They are finished with a cream backing board and sealed in a cellophane bag.
CANVAS prints, Image is reproduced exactly onto canvas. Stretched over a high quality wooden stretcher, 1.8cm deep frame & illustration reflected on all sides of the box canvas. Stretched ready to hang on the wall.
FRAMED PRINTS are mounted in an appropriately-sized champagne-coloured mount, and framed in a solid natural Ash frame that has a 20mm x 20mm moulding.
Delivery & Despatch
ALL ITEMS are delivered FREE, wherever you may be! Purchases are despatched by Royal Mail First Class or Standard Class, usually within 5 working days of receiving your order.
FRAMED PRINTS are delivered by Parcelforce in the UK. Please be sure to provide an address where there will be someone to sign for the package between the hours of 8am and 5pm. If there is nobody to receive the delivery, your package will be taken to your local Royal Mail depot, from where you’ll be able to collect at your convenience.
INTERNATIONAL ORDERS are sent by Royal Mail Airmal or Royal Mail Airsure which includes tracking. We can provide a tracking number on request.
EXPRESS DELIVERY is available, if you need something in a real hurry. Please contact me before you place your order so we can discuss details and costs.
Payment & Security
I collect online payments through Paypal, but you do NOT need a Paypal account to do this. I can also take credit card payments over the phone.
Terms & Conditions
These terms do not supersede statutory rights under the Sale of Goods Acts.
Kate Chidley shall deliver the goods as specified. The customer shall provide payment for the goods prior to despatch. Kate Chidley reserves the right to decline any order without reason being given.
Descriptions and specifications
Unfortunately, due to differences in monitor settings etc., I can't be sure that the colours displayed are a close representation of the actual artwork, and therefore, variations in the actual paintings and prints may occur.
All prices shown in this website are quoted in pounds sterling and are inclusive of V.A.T where applicable (credit card sales will be charged in your local billing currency by your credit card provider).
Duties and local taxes
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.
Damages and refunds
Please contact me within 7 days if you are not happy with your purchase and I will try and supply a substitute or offer a refund. Every effort is made to ensure your goods arrive in perfect condition, so please contact me if anything is damaged in transit.
Applicable law and courts of jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.
Copyright in the photographs contained in the website is held by Kate Chidley.
Nothing in this agreement affects the statutory rights of a consumer. Subject thereto all representations, warranties, guarantees and conditions express or implied, statutory or otherwise are expressly excluded and Kate Chidley does not accept liability for loss, damage, or injury howsoever arising. Kate Chidley's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Kate Chidley to the customer.
Kate Chidley has made every effort to ensure that information provided through this website is accurate, however, she can accept no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. Kate reserves the right at any time and without prior notice to make changes and corrections to the material on the site. Kate Chidley does not guarantee the functions of the site will be uninterrupted or error-free or that the site is free of viruses or other harmful components. You will be responsible for the entire cost of all necessary servicing, repair or correction.
I respect your privacy and won't share your details with any third parties. I repeat, I will not share your info with anyone else. I won't sell it, loan it or barter with it. I will keep it safe and secure.
I keep records of all Paypal payments and orders taken over the phone. So in this way, I retain your name, address and email address, however, I will not use it for any reason other than to contact you in reference to an outstanding purchase or enquiry.
My website is hosted on a secure server that's maintained by a reputable web company called Flaydemouse. In addition to the normal safeguards they offer, we also have a top notch firewall on the server with very restricted access. Only a very limited number of people at Flaydemouse are able to access this data, and each time this is done, the access time, date and infomation that is viewed, is logged. I do not hold any information about your credit or debit cards. Your details are safe with me.
I have the utmost respect for your right to privacy. Please feel free to get in touch if you have any concerns at all.
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